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Shipping FAQs

Carefully review all the shipping information we provide to help you properly choose the best option that will meet your delivery needs. Please also remember that orders do not ship until the next BUSINESS day, and be sure to add this processing time when estimating your delivery date. We are sorry, but Fin Fun is not responsible for shipping delays due to severe weather or customs issues.

When will I receive my order?

Orders placed on Monday-Thursday will be processed and shipped within 24 hours—sometimes even faster. Orders placed Friday-Sunday are typically shipped on the following Monday unless it is a holiday. Orders will not be processed or shipped on holidays. After the order has been shipped, you will receive a confirmation email with shipping/tracking information.

We do our best to ship your products in an efficient manner. Our shipping estimates use data provided by the shipping provider and some deliveries can take longer to arrive. To ensure that you receive your products in time for a holiday or other deadline, please place your order well in advance.

If you are ordering internationally, please track your package closely to make sure that it is delivered in a timely manner. We have found that our international customers receive their package more quickly when this is done. In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.

How do I track my order?

Once your order has shipped, you will be emailed the shipping information and tracking number. Please enter your tracking number on the appropriate shipping website listed below to track your order.

  • • If you selected FedEx shipping, you can track your order HERE.
  • • If you selected United States Postal Service (USPS) shipping, you can track your order HERE.
  • • If you selected the small package option for International locations, you can use your tracking number to track your order HERE. Please note that any small packages sent using this method will only be trackable until the package has arrived in the destination country and will not provide tracking to the door.
What should I do if I haven’t received an order confirmation email?

The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact our customer service team HERE to confirm that the order has been processed.

What should I do if I haven’t received a shipping confirmation email?

If it has been more than 2 business days since you placed your order and received an order confirmation email, but you still have not received a shipping confirmation email, we recommend you first check your SPAM or JUNK folder to make sure it is not there. If you cannot find it, you may contact Customer Service HERE or 1-844-4FINFUN (844-434-6386) and press option 1 for customer service. On rare occasions, it may take up to 2 business days for a product to ship if there are unforeseen circumstances such as inclement weather, technical issues, or another unusual occurrence.

If you never received your order confirmation email, you should also check your SPAM or JUNK folder for these emails. If you cannot find either email, it is likely that your order did not go through and you should contact Fin Fun Customer Service immediately HERE or 1-844-4FINFUN (844-434-6386).

I received a shipping confirmation email, but I didn’t get a tracking number. Is something wrong?

All shipping confirmation emails should include a tracking number. Please contact our Customer Service team HERE if you did not receive a tracking number.

Are there other shipping or handling charges that I might expect for International orders?

Some countries charge import or custom fees. Fin Fun has no control over the imposition of these fees and the customer will be required to pay these fees before the package can be delivered. If you have questions or concerns about these fees, please contact your import authorities. These fees, especially in Greece, Spain, Canada, Brazil, and the UK, can be significant and delivery may be delayed until the fees are paid.

In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.

Australia and some other countries do not charge duties or fees on orders less than $1,000. Be sure to check with your country to determine what fees you must pay to receive your package.

What are your shipping options and rates?

We offer a wide variety of options to accommodate our customers. Begin checkout to see all available options in your region.

Questions? Contact Us!

Phone: 844-4FINFUN (844-434-6386)
Contact Form: HERE

* We are sorry, but Fin Fun is not responsible for shipping delays due to severe weather or customs issues.

U.S. Shipping Options

All prices are in US dollars. Please remember that orders ship the next BUSINESS day and be sure to factor this processing time into your calculations for ship time and estimated delivery date.


Carrier/ServiceCostEst. DeliveryNotes
Flat Rate Shipping - FedEx Ground$7.952-5 Business DaysThis flat rate is only valid in the continental USA (lower 48 states). West: 2-3 days, Central: 3-4 days, East: 4-5 days. FedEx Ground may deliver on Saturdays. Does not deliver to PO Box addresses.
USPS First Class$3.00 - $4.003-7 Business DaysOnly available for packages less than 10 ounces. Will deliver to PO Box addresses.
USPS Priority Mail – Continental US$15.00 - $80.002-3 Business DaysDelivers on Saturdays. Will deliver to PO Box addresses
Hawaii, Alaska - USPS Priority Mail$12.952-4 Business DaysDelivers on Saturdays. Will deliver to PO Box addresses.
US Territories - USPS Priority Mail$12.952-4 Business DaysDelivers on Saturdays. Will deliver to PO Box addresses. Must select the US Territory as a country at checkout to receive this option.
FedEx Express Saver$14.00 - $25.002-3 Business DaysAccurate delivery estimates and excellent tracking. Only available in the continental USA (lower 48 states). Does not deliver on Saturdays. Does not deliver to PO Box addresses.
FedEx 2Day$18.00 - $35.00By the end of the 2nd business dayFedEx guarantees delivery after 3 pm on the 2nd business day after they have received the package from Fin Fun. Tracking information to your door. Does not deliver on Saturdays. Does not deliver to PO Box addresses.
FedEx Standard Overnight$40.00 - $75.00By the end of the next business dayFedEx guarantees delivery after 3 pm on the next business day after they have received the package from Fin Fun. Tracking information to your door. Does not deliver on Saturdays. Does not deliver to PO Box addresses.




International Shipping Options

All prices are in US dollars. Please remember that orders ship out the next BUSINESS day and factor this into your calculations of shipping time and estimated arrival date.

 

Carrier/ServiceCostEst. DeliveryNotes

Flat Rate International

 

$9.95 for small packages

10-45 daysArrives within 10-20 days for most countries. This shipping method uses ground delivery to deliver to your country, where it is handed off to your country's local postal system for final delivery. Custom and duty fees may be assessed by your country before final delivery can be made with this service. The customer is responsible to pay these fees.

FedEx Flat Rate to Canada & Mexico

(Includes package tracking)

$100.00 - $125.00

$14.95! 

2-4 Business daysONLY for Canada and Mexico addresses. Deliveries typically take 2-4 days in transit, with detailed tracking information via International Economy to your door! This is a premium service for a low, low price! Save over $80 versus the standard expedited rate! Does not deliver to PO Box addresses and provides tracking information to your door. Custom and duty fees may be assessed by your country before final delivery can be made with this service. The customer is responsible for paying these fees.

FedEx Air International   (All Other Countries)

(Includes package tracking)

$120.00 - $145.00

$19.95 

3-5 Business daysAvailable for all countries EXCLUDING USA, Canada and Mexico. Worldwide flat rate shipping in 3 to 5 days. This is a premium delivery service for a low, low price! Save over $100 over the standard expedited rate! Does not deliver to PO Box addresses and provides tracking information to your door. Custom and duty fees may be assessed by your country before final delivery can be made with this service. The customer is responsible for paying these fees.

FedEx International Economy (All Other Countries)

(Includes package tracking)

$30.00 - $60.00

5-7 Business daysAvailable for all countries EXCLUDING USA, Canada and Mexico. FedEx international delivery in 5 to 7 business days. FedEx does not deliver on weekends or to PO Box addresses. Custom and duty fees may be assessed by your country before final delivery can be made with this service. The customer is responsible for paying these fees.

FedEx International Priority (All Other Countries)

(Includes package tracking)

$50.00 - $90.00

1-3 Business daysAvailable for all countries EXCLUDING USA, Canada and Mexico. FedEx international delivery in 1 to 3 business days. FedEx does not deliver on weekends or to PO Box addresses. Custom and duty fees may be assessed by your country before final delivery can be made with this service. The customer is responsible for paying these fees.