Carefully review all the shipping information we provide to help you properly choose the best option that will meet your delivery needs. Please also remember that orders do not ship until the next BUSINESS day, and be sure to add this processing time when estimating your delivery date. We are sorry, but Fin Fun is not responsible for shipping delays due to severe weather or customs issues.
All prices are in US dollars. Please remember that orders ship the next BUSINESS day and be sure to factor this processing time into your calculations for ship time and estimated delivery date.
When will I receive my order?
Orders placed on Monday-Thursday will be processed and shipped within 24 hours—sometimes even faster. Orders placed Friday-Sunday are typically shipped on the following Monday unless it is a holiday. Orders will not be processed or shipped on holidays. After the order has been shipped, you will receive a confirmation email with shipping/tracking information.
We do our best to ship your products in an efficient manner. Our shipping estimates use data provided by the shipping provider and some deliveries can take longer to arrive. To ensure that you receive your products in time for a holiday or other deadline, please place your order well in advance.
If you are ordering internationally, please track your package closely to make sure that it is delivered in a timely manner. We have found that our international customers receive their package more quickly when this is done. In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.
How do I track my order?
Once your order has shipped, you will be emailed the shipping information and tracking number. Please enter your tracking number on the appropriate shipping website listed below to track your order.
- If you selected UPS shipping, you can track your order HERE.
- If you selected FedEx shipping, you can track your order HERE.
- If you selected United States Postal Service (USPS) shipping, you can track your order HERE.
- If you selected the small package option for International locations, you can use your tracking number to track your order HERE. Please note that any small packages sent using this method will only be trackable until the package has arrived in the destination country and will not provide tracking to the door.
What should I do if I haven’t received an order confirmation email?
The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact our Customer Service team at email@example.com to confirm that the order has been processed.
What should I do if I haven’t received a shipping confirmation email?
If it has been more than 2 business days since you placed your order and received an order confirmation email, but you still have not received a shipping confirmation email, we recommend you first check your SPAM or JUNK folder to make sure it is not there. If you cannot find it, you may contact Customer Service at firstname.lastname@example.org or 1-844-4FINFUN (844-434-6386) and press option 1 for customer service. On rare occasions, it may take up to 2 business days for a product to ship if there are unforeseen circumstances such as inclement weather, technical issues, or other unusual occurrence.
If you never received your order confirmation email, you should also check your SPAM or JUNK folder for these emails. If you cannot find either email, it is likely that your order did not go through and you should contact Fin Fun Customer Service immediately at email@example.com or 1-844-4FINFUN (844-434-6386).
I received a shipping confirmation email, but I didn’t get a tracking number. Is something wrong?
All shipping confirmation emails should include a tracking number. Please contact our Customer Service team HERE if you did not receive a tracking number.
Are there other shipping or handling charges that I might expect for International orders?
Some countries charge import or custom fees or other third party handling fees. Fin Fun has no control over the imposition of these fees and the customer will be required to pay these fees before the package can be delivered. If you have questions or concerns about these fees, please contact your import authorities. These fees, especially in Greece, Spain, Canada, Brazil, and the UK, can be significant and delivery may be delayed until the fees are paid.
In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.
Some countries do not charge duties or fees on orders less than $1,000. Be sure to check with your country to determine what fees you must pay to receive your package.